However, the withdrawal request remained pending without a clear timeline for processing. A Brazilian player was struggling to cash out their winnings from the casino. Despite having previously submitted and approved documents, the casino kept requesting the same ones. The player had provided proof of deposit, proof of account for receipt, proof of address, proof of identity, and a photo of their pay4fun account. All these documents were sent at the beginning of the week and approved by the casino. The issue was resolved when the casino finally processed the player's payment. The player from Australia had won 90k but faced issues with withdrawal despite having verified their ID and blackcoin.co contacted customer service multiple times.